Terms of Use

Ordering

Our on-line prices are displayed in £ (GBP) Pounds Sterling and include VAT at the prevailing rate.

Orders placed via our website will be confirmed by email and updated with despatch details when appropriate.

We offer a 14 day money back guarantee, as required by Distance Selling regulations, on all of our standard products - but not on personalised or bespoke orders.

If you wish to return items, please contact us for returns information. The cost of returning items isn't refunded by us, even if we sent the items "carriage free" you'll still be responsible for any return costs.

Ordering Personalised / Bespoke Items

We’ll confirm your order on receipt of your written instruction approving your print proof, along with a non-refundable 50% booking fee.

Proofing

Your first proof is for you to review and advise us by email of any detail changes you want to make. We’ll then proof again - we provide three rounds of proofs free of charge.

Almost all of our clients manage to create their stationery within the three free proofs. Any further changes are charged at £15.00 per proof revision.

We rely on our clients to ensure all personal details are correct, please review carefully - in particular for any spelling errors.

Approval

When you approve your item for print we’ll use your final approved proof to create your order. It’s important to note that on approval you accept full responsibility in approving us to print the stationery as detailed in the proof.

Any changes after approval can be costly as we start the print process as soon as you approve.

Lead Time

Lead times will be as stated at the time of placing your order. Our normal lead times are 3 weeks from receipt or your approval to print. The final balance is payable on completion on readiness to despatch or collection. An Express Service is available for an additional charge.

Quantity

We’d advise printing a few extra of each of the items you need as additional printing is very costly and colours may vary to the original printing if a reprint is needed. As each of our products are printed and assembled by hand there may be slight differences from samples or imagery supplied, though we endeavour to maintain a very high level of consistency throughout.

Images

All images are intended for display purposes only, it’s not possible to control colour variations as they appear on your screen. Slight colour variations are inevitable with digital, letterpress and foil block printing, however we do our utmost to limit them to within an acceptable tolerance.

Privacy

We are very particular about your privacy, all personal information will be used solely in connection with communications regarding your order/enquiry etc. All information is kept confidential and exclusive to Studio Siempre, it will not be provided to any third parties and only disclosed if required by law.

Copyright

Our policy is to retain copyright on all original artwork created by Studio Siempre, in addition we don’t provide artwork for printing by other parties. Artwork may not be reproduced in any form without the express written permission of Studio Siempre.

We may use work created by us for publicity, social media, or examples, though we never show or include clients names or details. It is the responsibility of our clients to obtain any relevant copyright permissions for any imagery, hymns, quotations, poems etc supplied by the client for inclusion in stationery.

We will not be held responsible for any breach of copyright that may occur by failure of our clients to secure the necessary permissions.

Cancellations & Refunds

Personalised orders cancelled after a proof has been sent will be eligible for a 50% refund, cancellation after proof approval will not qualify for a refund.

If your order doesn’t meet our usual high standards, or we make any mistakes relative to the proof you approved, we’ll offer the option to reprint and replace your order or a full refund at our discretion.

Any complaints regarding personalised or bespoke orders must be made within 5 days of receipt of the items.